Business Process Mapping

webpage

Get Online quote sign up for service

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On webpage right under sign up online buttonhave "How it works" sectionget a quoteCPAs are always available on any page if you have question with our chat feature. we can even walk you through itfor each page add FAQsif you like your quote, signupwhat happens after:you'll get an email welcome from usa page will also show to start uploading your documents.You can click add laterIn your welcome email you'll receive the linkto that same page to upload. as well as password, login for portalThe upload page uploads to your personal client portal, which you have access to wheneverThe upload document tracks all the materials we need to complete your work and if they've been provided or not. When everything is complete, we will begin your work.you will also receive a follwup email from us 3 days later about any questions you might have snd where to find informationYou canfindmore info in our help centers regardingmany common questions. You can also searchYou can also submit a ticket for questions. we have agents standing by 24hrs/day and we will be able to help you asapWhen your work is complete, we will email you of its complete status, but you'd be able to view it by logging into your client portal

abandoned quote

submitted, needs now

c1

submitted, shoping around

not submitted

signed up

get email of doc request form to upload

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after signing up, then get taken to webpage to start their document uploads. they also get an email

Grequest quote

Contact Us

needs now

shopping aroundc

not ready or not filled

client protal

Blog

Newsleter signps

Posting

social networkauto poster

Knowledgebase/help center

Client questions

Client self service help

Client Questions/submit a ticket

use statedpricing pg

CRM

Leads

new leads

L1

Neetworking/call in

Manual entry, label to L1

auto code ratings, other stuff

1. Initial contact

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text,email

website

auto code to L1

initial contact

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text: Hello {first name}, we received your request from {source} that you are interested in {services chosen}. we would love to talk with you more about that. text STOP to stop receiving these messagesemailSources:our websitefacebook

text

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texts stop, stopdesn't text stop, resend 3 more times 2nd text: 2 days after first text3rd: a week after 2nd4th: a week after third

texts stop

unsubscribe from texts not email

sginup

call in

manual change to paid

uauto change to client

stop text series

toCRM contacts newcliens

send to deals

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auto create deal for price of contract, not amt paid,name ofdeal is client last nameand new deal+datetriggeredtag/contact type will be client.for tracking purposessend as 100% probabilitysign up date is date triggered

send to projects

webpage

auto change to paid

doesn't text stop or signup

replys but notstop

stop texts series

add task tocheck status

resume texts manually if neede

email

doesn't unsubscribe

sginup

call in

manual change to paid

uauto change to client

stop email series

toCRM contacts newcliens

send to deals

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auto create deal for price of contract, not amt paid,name ofdeal is client last nameand new deal+datetriggeredtag/contact type will be client.for tracking purposessend as 100% probabilitysign up date is date triggered

send to projects

webpage

auto change to paid

unsubscribes: remove fromeamil nnot text

replys but notstop

stop emal series

add task tocheck status

resume texts manually if needed

L2

L3

old leads

contact

Friends/framily

no email just call tasks

business contact

clients

new clients

from site

welcome/svc call

manaualad ornetworking

welcomeemail

Current clients

ex-clients

Service

Deals

BOOKS

Sales/Invoice

Projects

sign up for service

auto create project tasks and timeline

auto email subcontractors to do the wr

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auto send email to subcontractors that the following work are ready to start as all documents are complete[type of work],[type of work],etc

Campaign

newsletler list

RSS campaign

drip campaign

clients

newsletter signups

Leads

old leads

L1+L2s

new leads

wL3

Main topic

Marketing

networking

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networking usually allows me to qualify people based on their interest. typlically 3 kinds of people really needs help, sometimes now lead 3thinking of getting help = lead 2don't need help = business contact

Needs now

doesn't need

shopping around

SEO

Lead pages tax

tax

accounting

Subtopic

staff needed

lead pg designer

blog

lead pgs tax, accounting

website design

help center

stated prcingsite

crm design and integration,

integrations

automations

Contact management

new

old

Sources

gmail

eoutlook email`

old ph i5

old phonehtc

Lead managemtn

lead 1

first contact

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Definitions:MODULES:Acnts/Clients - Client accountsDeals - leads that have beenResult of ContactsReq'd Quote - requested quote. if wi/o mtg, means willing to sign over phoneContactTypeLead 1-most qualified leadLead 2 - most common leadAll leads, send to drip, newsletter list1ST CONTACT schedule call, email, tx for a week, 1 day apartemail first (immediately after addingtext 2nd 1 day aftercall, third dayAdd task (as notification) update Result of Contact field in blue print; after 3rd pt of contact (call), not from first email bc need that reminder to show up when you can stop the series if need be so emails and task don't continue, but if it comes too early at first email, then youd have to get rid of it and it won't be thee next time when needed (If lead status is first contact and Result of contactfor 2-4 are empty)Requestd quote (means willing to buy over phone)in blue printIf lead status is first contact and Resultofcontact fields for 1st - 4th contact are emptypush crm data into QB name,email,company name using webhooks/automation or trigger (adding contact when I create new deal)add task to create a quote for client IN QBOCreate deal, deal status is prequalified(do not convert lead unless it's closed won or junk)send total of qb quote into deal in zoho w deal status being sent quote, not price/quotecreate quote for everyone requesting pricingRequested mtgIf lead status is first contact and Result ofcontactfor 1-4 are emptywhat's new lead statusnotify to add mtg to cal and create deal deal status is prequalified) in blue print-do not convert lead unless it's closed won or junk-push crm data into QB name,email,company name using webhooks/automation or trigger (adding contact when I create new deal)add task to create a quote for client IN QBOCreate deal, deal status is prequalified(do not convert lead unless it's closed won or junk)send total of qb quote into deal in zoho w deal status being prequalified, not price/quotecreate quote for everyone requesting pricingsigned up (we get on a call/meeting and they signup rightaway) (lead contact triggers in crm, move to qb to quote,receive pmt)If lead status is first contact and Resultofcontact fields for 1st - 4th contact are emptymanual Update result of contact 1 to signedup,autochange lead status to won paidmanual or auto convertto deal, deal status as won paid, contacttype as leadpush crm data into QB name,email,company name using webhooks/automation or trigger (adding contact when I create new deal) (add task to create a quote for client inQBO)quote them in qb, convert to invoice, collect payment, savesend total of qb quote to update deal in zoho w deal amount, update contact type as clientit will be auto moved to client or acnt module by system, update contact type as clientWaiting/unsure (lead status would still be first contact, but result of contact field will be )add mandatory note in blue print to note what the wait is.update LS to 2nd contactupdate next contact date to a weekleft msgupdate lead status is 2nd contact,update next contact date call in 3 days)happy w CPA,drip happy w cpanext call date 6mosTry -Later,next call date 1monot interestedNot ideal client - junk2ND CONTACTqualification: if lead status is 7 first contact and result of 1st contact field is already 3,4,5Add task (as notification) update Result of Contact field in blue print; after 3rd pt of contact (call),result of 2nd contact field:requested mtg(notify to add mtg to cal and create deal or -do not convert lead unless it's closed won- or junk deal status is prequalified)outside of blue printsigned up (change lead status to signed up, create or convert to deal, label as closed move to client or acnt module series) (if lead status is signed up, autocreate deal, and deal stage is closed won)Waiting/unsure (lead status would be second contact, but result of 2nd contact field will be 3 )if result of first contact is actingunsure or Waiting on something, schedule for a month otherwise update LS to 3rd contactupdate next call date field to a weekleave msgupdate lead status to 3rd contact, even if result of first contact is 3 or 4next contact call in 7 days)happy w CPA, dripnot at this time, dripNot ideal client junk3RD CONTACTqualification: if lead status is 2nd contact and result of 2nd contact field is 3,4,5result of 3rd contact field:requested mtg(notify to add mtg to cal and create deal or -do not convert lead unless it's closed won- or junk deal status is prequalified)outside of blue printsigned up (change lead status to signed up, create or convert to deal, label as closedmove to client or acnt module series) (if lead status is signed up, autocreate deal, and deal stage is closed won)Needs another call (lead status would be second contact, but result of 2nd contact field will be 3 )if result of first and 2nd contact is acting unsure or Waiting on something, schedule for a month otherwise update LS to 4th contactupdate next call date field to a weekacting unsure schedule task for new call for a week)if result of first contact is acting nsure, schedule for a month otherwise a weekleave msgupdate lead status to 3rd contact, even if result of first contact is 3 or 4next contact call in 7 days)happy w CPA, dripnot at this time, dripNot ideal client junkif Result of Contact field updates to 3 or 4, schedule call,email,tx for 2 week, 1 day apartif Result of contact field updates to 5, next contact date new call in 7 days4th CONTACTqualification: if lead status is 3rd contact and result of contact field is already 3,4,5if result of contact updates to 345, update lead status to dripMEETING SCHEDULEDqualification: lead status field is meetg scheduled or requested mtg if scheduled call to.DRIPqualification if reason of contact field is 5 or lead status is drip (this means need to update ONLY 1, either RoC 5 or LS drip, not bothif Result of Contact field is 5 AND Reason field is try later is time, and LS is not dripautoupdate lead sttus to dripauto update next contact date field to 60,also send to drip list try Laterif Result of contact field is 5not interested and Reason field is happy w CPA,autoupdate lead sttus to dripauto update next contact date field to 365,also send to drip list happy w cpa; send to drip (every 2 monthsif Result of contact field is 5not interested and Reason field is in-ideal client, update lead status to junk leadSIGNED UPTransitions - where the work get done (vs stage where no work is done)initial cotnacttsigned updripmeetingquote

signus up (RARE)

Subtopic

DRIP

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lists:not nowhappy w clientnewslettertax prepaccounting clients

Floating topic