Li Sub Shop- Owner Joshua li

Wait for orders

Fix : Joshua should get the non working employees to start on the orders

Call -in orders

Fix : Joshua should answer the calls or ask one of his employees to do so if he is unable

Non working employees

Fix : Ask the employees what they are doing on their phones and remind them of their responsisbilities . If they continue to neglect their responsisblities , he should consider disciplinary action.

Messy dining area

Fix : Assign a student employee to get started on the cleaning

Argument

Fix : Joshua should intervene and try to understand the issue from both sides and take appropriate action which can involve apologizing to the customer . offering a solution and discussing the matter with the employee later