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identify the problem e.g. how to communicate? written / graphical brainstorming Osborn's checklist a video tools arranged according to ... see the tool map concept talk and listen define goals A ask questions a useful
practise
for problem
solving i for idea E SCAMPER tool like Joesph Weizenbaum's ELIZA dealing with frustration concept maps ask questions other people tools for
analytical
thinking assess and act I sprawling thinking yourself artificial entities tentative answers through a tutor note down your ideas on the problem how to
develop
thoughts other forms collect and organize data through pop-up information collection of problem solving tools fuzzy thinking L as a first aid kit in case you're stuck Problem
Solving tools for
providing
information focus on central problem layouts for writing
things down problem solving stages mind map as reference pen and paper hasty thinking mind maps human What is a tool map? communicate with whom? tools for organizing
your thoughts problem solving stages write how is it used? linear notes Use 2 maps at a time:
- a problem map and
- a tool map narrow thinking IDEAL acronym communicate as recipe book force fit web search tools for staying functional
during problem solving use abbreviations or symbols in your map talking to others explore options look back and learn IDEAL model technical means how is it used? dealing with fatigue problem
solving
tools tools for
creative
thinking e.g. users e.g. cp for central problem list dealing with lack of motivation how to present
problem solving
tools break down into parts D computer write and read experts What is a problem map? stakeholders define goals map where the actual problem is investigated collect ideas main tool:
concentrate on central problem common problem solving difficulties use tables use diagrams machine