CreditsThe IDEAL problem solving strategy in this map is adapted from"The IDEAL Problem Solver" by John D. Bransford and Barry S. Stein.W. H. Freeman and Company, New York 1993.Some of the other problem solving tools are taken from"101 Creative Problem Solving Techniques" by James H. Higgins.New Management Publishing Company, Winter Park 1994.
identify problems and opportunities
define alternative goals
explore possible strategies
assess and act
look back and learn
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