investigates the impact
individuals, groups, and structure
behavior within organizations
applying such knowledge toward improving an organization’s effectiveness
Understanding OB helps determine manager effectiveness
Organizational benefits of skilled managers
Intuition
Gut feelings
Individual observation
Common sense
Systematic Study
Looks at relationships
Scientific evidence
Predicts behaviors
An Outgrowth of Systematic Study…
Evidence-Based Management (EBM)
Must think like scientists:
Pose a managerial question
Search for best available evidence
Apply relevant information to case
Traditional Management
Communication
Human Resource Management
Networking
Individual level
Group level
Organization systems level
Independent( X)
Individual^
Group
Organization System
Dependent (Y)
Productivity
Absenteeism
Turnover
Deviant Workplace Behavior
Organizational Citizenship Behavior
Job Satisfaction
X -> Y -> Predictive Ability
3 Challenges
Responding to Economic Pressures
Responding to Globalization
Managing Workforce Diversity
9 Opportunities
Improving Quality and Productivity
Improving Customer Service
Improving People Skills
Stimulating Innovation and Change
....
Intuition is often based on inaccurate information
Faddism is prevalent in management
Systematic study can be time consuming