Allison

What are the actual tasks or actions a user is trying to complete.
What are they trying to resolve?

TASKS

FEELINGS

INFLUENCES

PAIN POINTS

OVERALL
GOAL

What actually matters to a user? How do they feel in the current situation?

This includes both external and internal influences

What gets in the way of the user for a positive overall experience?

What is the end result a user wants to achieve?

Befejezte a bemutatót
Restart
hu