7 Levels of Delegation
levels
Tell
role makes decision
Sell
role decides, asks for buy-in
Consult
role asks team before deciding
Agree
decide as a team
use the Decider Protocol
Advise
team decides, role tries to influence
Inquire
team informs role after the fact
Delegate
team decides, role has no influence
Illustrations
French
English
example key decision areas (not individual tasks)
how do we hire
vacations
invite SMEs/speakers to do presentations
seating arrangements
team membership
tool selection
meetings
lunch time
dress code
celebrations/parties
details
symmetrical
first 3 - role, last 3 - team
illustration
Delegation of Decisions
bi-directional
delegation poker
each member privately selects the level for a decision
workshop board
illustration
5 columns
decision
list
team
team votes (e.g. {5, 5, 5, 6} for one decision)
decision maker
decision maker/manager's vote (e.g. 5)
agreed
final agreed upon number
actions
transitions (e.g. 4 --> 5)
optional rule
discard highest minority
How this benefits us
Invisible electric fences
Increase safety & clarity
Increase level of responsibility & autonomy on the team
Foster collaboration
Reasonable and fair
questions
Whom do I ask if I want to do X?
I wish they asked me first before doing X.
Am I allowed to do X?
Can the team change X on their own?
Intro
Jurgen Appelo tells a story
While he was a manager, he had 2 teams, and one team wanted to move a developer
workers can often make better decisions than managers if there is trust in the system
resources
Management 3.0
Empower Teams slides
"Workout" slides
Meaning and Purpose
Managing for Happiness
Select quotes slides
lots of links from management 3.0
Delegation
Delegation Poker slides
Continuum between anarchy and dictatorship
Delegation Boards
Optionally place the name of the decision maker in the cell
illustration
Sample Delegation Board
image