10: THE KM TEAM
Major Categories of KM Roles
Senior Management Roles
Chief Knowledge Officer/Chief Learning Officer
RESPONSIBILITY
Formulating knowledge management strategy
Influencing change in the organization
Managing knowledge management staff
Handling knowledge management operations
CKO GOALS
Maximize the returns on KM investment in knowledge—people,processes, and intellectual capital.
Exploit intangible assets
Repeat successes and share best practices
Improve innovation and the commercialization of ideas.
Avoid knowledge loss and leakage after organizational restructuring
CLO INITIATIVES
. Cultural Transformation
Culture Maintenance
Contemporary Initiatives
The KM Profession
an emerging profession
practiced in an ethical fashion
KM Code of
Ethics should be formulated
shared with key stakeholders for all KM
projects
KM Roles and Responsibilities within Organizations
Designing information systems
Managing information systems
Managing information resources
Subtopic
Training
Serving as information agencies
Providing competitive intelligence
Maintaining customer relations for information systems/technology
Designing and producing information services and products
Serving as knowledge journalists
Acting as organizational information and KM policy analysts
Functioning as government KM policy analysts