Integrating Technology to Support Student Success Services
Key Stakeholder Portfolios
Student Association MacEwan University (SAMU)
Associate Vice-President, Students and Teaching
Associate Vice-President, Planning & Analysis and Registrar
Associate Vice-President, Research
Associate Dean, Library and Learning Services
Technology Platforms
Main University Website
Additional Google Sites
SAMU Website
MyStudent Portal
Blackboard Learn
MacEwanLife (Orbis)
Library Website and Learning Services
Gmail/Google Drive
Social Media
Lack of a centralized student success calendar
MacEwan Video Streaming Site
Student Centered
Student-ready institution
Support Student Goals
Listen to feedback from the students perspective
Student Services Central Event Calendar
Holistic approach through the students life-cycle
Access to information and services
Data Collection
Using rich data and analytics for evidence based decision making
Track which student success recourses are used
Face-to-Face Service
Workshops
Online Resource/Tools
Student Surveys / Feedback
Using data to better identify struggling students (Early Alert)
Challenges/Barriers
Privacy concerns when collecting student data
Tech support needs/Lack of resources in IT
Buy-in from Students
Buy-in from Student Success Areas
What department is ultimately accountable for the success of this project?
Digital Transformation (DX)
Improve Student Experience
Improve Faculty Teaching and Advising
Decrease Student Dropout Rates
Lack of Planning
Cost of Ongoing Investment
Buy-in and Understanding
COVID-19 Implications on Student Success
Negative: Website Navigation Problems
Negative: Minimal Face-to-Face Support Services
Negative: Delayed Response Time to Questions
Negative: Technology Platform Fatigue
Negative: Lack of Peer-to-Peer Connection
Positive: Higher Appointment Attendance Rates
Positive: New teaching and learning styles have emerged