Training Plan
Information
SalesForce
Tools
iapps.integratelecom.com
Must be on VPN
Download file
Enable edit and macros
Follow directions
Must log in to VPN or
a Citrix browser through
iapps
Corporate sharepoint
Easy access to customer account information
Account Service reports
Customer Invoice
View Repair Tickets
Data usage reports (No voice reports)
Customer Portal
Formally Icare
Training Material
Products
The Flow of Products
Access
EoNNI
EoF
EoC
EoTDM
OTT
EoNNI
Ethernet over Network to Network Interface
Type 2 fiber access to the service address
EoF
Ethernet over Fiber
-Zayo fiber access
-Allstream may purchase dark
fiber from Zayo
EoC
Ethernet over Copper
Legacy Integra facility in certain
markets.
EoTDM
Ethernet over TDM (Time Division Multiples)
Costly, slow, undesirable, limited locations, no EELs
OTT
Over The Top
Use the customer existing third party Internet
access for our voice and UC products.
Services
IP-VPN
MPLS
VPLS
SD-WAN
DIA
SD-Internet
SIP Solutions
SIP Trunks
SIP-PRI
UCCV
Refer to Rick on this one
WebEx
ITCV
IT Cloudview
Managed IT equipment
powered by Cisco Meraki
Cloud Firewall
Training Team
Don Whitfield
Allstream
Sales Engineer
MiCollab or Teams
Rick Teveldahl
Allstream
Sales Engineer
MiCollab or Teams