Check for responses of New LeadsComing from these platforms: Facebook Metasuite Instagram Messages Facebook MessagesOutlook Emails Mailchimp Google Forms LinkedIn
No
Customer Matrix
Yes
Gather Information
Confirm or ask for missing details
Confirm or Ask Missing DetailsDetails of the customers should be complete, these following are relevant: Address:Contact Name:Contact Phone:Existing Scheme ID:Is it for Home of for Business:Business:Company:Delivery Instructions: Email: Home: You can book a collection via the Containers for Change app.
For Home
"Book your Home Collections via App"
"Did not Push through" - Matrix
For Business or School
Add details in Matrix
Confirm
Confirm:No. of Bins Delivery Instructions
"Thank you" Email"
Notify Operator's Team
Notify Operator's Team:Send a message to Vange and Simon Send an Email - Vange and Simon
Send Email to Setup
Send Email to set up:Lachlan for Businesses Victoria for Businesses Mandy for Schools
Admin Team's Response
Ask for Updates about Delivery
If "Successful"
Change the label to "In the System"