CALL CENTER

Operations

Main KPIs

CC Conversion Rate

Projects

# of Abondoned Calls

Projects

# of Abusers

Projects

Survey Results

Projects

Partial KPIs

Credits Given/Number of Active Customers

Projects

refund payments

Projects

Chargebacks

Projects

Churn Ratio

Projects

Turn Around Time

Projects

Scorecards

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Other Main Projects

Direct Projects

Call Center Efficiency (Cost Analysis)

Smartplug Outbound Campaign

Indirect Projects

IVR