TYPES OF PROBLEMS & DECISIONS
PROBLEMS
Well structured
easy to understand, clearly defined and occur repeatedly and can be routinely managed.
Structured
poorly understood, vague, occur rarely and it is necessary to deal with them creatively and innovatively
DECISIONS
Programmed
a decision regarding the well structured problems and typically takes place at lower levels of management
Unprogrammed
a decision concerning the poorly structured problems and typically takes place at higher levels of management