Getfi Inbound Call Centre
physical
Employee
Trainer
Supervisor
Computer
Internet
Wireless
Lan Cable
分支主題
Headset
Shared
Phone + Line
Software
Frontline
FAQ
Call Script
Email Template
Management
Call Report
Monthly
Inbound
Report
Agent
Performance
Report
ACD
Activity
Report
I.C.E
Agent Contact
Information
Training/
Briefing
Training Before
start answer call
Product
Knowledge
Soft Skill
System
Daily Briefing
5-10 mins
New info
update
Weekly Briefing
10-20mins
Target Review
Weekly Result
Language
Chinese
Malay
English
Type
Situation
General
Work Schedule
Working
Shift
3 shift
Night Shift
11pm-8am
Swing Shift
2pm-11pm
Day Shift
7am-4pm
2 shift
Morning Shift
8am-5pm
Noon Shift
1pm-10pm
1 Shift
Normal Shift
10am-7pm
Off day
Alternate
off day
Consecutive
off day
Shrinkage
Overtime
Part time