[Resource mapping] Tenant misses rent or utility payments
Tenant stays in housing or leaves
Stays in housing
Tenant remains housed and free of backrent
Finds correct RA portal
Needs to access application
Delay between application submission and approval/payment increases stress and uncertainty for tenant and landlord.
Already connected with community org
Legend
Positive Outcomes
Negative outcomes
Bottlenecks
forks
attributes
notes
Knows where to look for support
Does not know where to look for support
Community org reaches out
Landlord reaches out
Attribute
Resource / Orgs:
-Research, Professional Development / NAA, WMFHA
-Mailing list / United Way, KWA
-Help/Call service for housing/rental assistance/ 211 (WA)
-Resources available/ Aunt Bertha
'Would be Nice' Resources / Orgs:
- If receiving any benefits, on receipt, include a list of secondary resources and orgs
- If paying rent through mail or online(e.g. BILT Rewards by Mastercard, Zillow Rentals, etc) on receipt from landlord/payment processor, include a list of secondary resources and orgs
Finds info on rental assistance
Information unclear
Does not apply
Connects to other negative outcomes
Applies to wrong rental assistance program
Told to apply elsewhere
Attribute
Resources/Org:
-application assistance/KWA, King County Housing Authority, Associated Ministries of Tacoma-Pierce County
-Case workers/ DCHS, Mary's Place, Mi Centro, The Reach Center
'Would Be Nice' Resources/Orgs:
-a directory of rental assistance programs w/ detailed explanations of source and extent/Community Organizations, DCHS
Application not accessible format (online/language)
Calls 211
Reaches out to familiar community org
Does not apply/ complete application
Attribute
Resources/Orgs:
-translation services/ Mi Centro, KWA, DCHS
-application assistance/ KWA, King County Housing Authority, Associated Ministries of Tacoma-Pierce County, CBOs
-Case workers/ DCHS, Mary's Place, The Reach Center, Mi Centro
Tenant starts application
Needs to submit documents supporting eligibility criteria
Has all necessary documentation, is comfortable submitting private documents, and knows how to upload documents
Faces a challenge with uploading documents to application
Attributes
Resources / Orgs:
-Online Document Collection / Haven Connect, Landlord Solutions Inc
-rental history/ Mary's Place
Possible resources/ Orgs:
-Income verification software
Not yet familiar with social safety net services
Landlord provides supporting docs
Complete application submitted
Landlord documents not in acceptable format
Payment does not cover full rent/utilities owed but landlord cannot evict for 6 months as condition of accepting rental assistance
Tenant still has debt on record
Attribute
Resources/Orgs:
-help w/ rental history/Mary's Place
Tenant is not eligible
Tenant is rejected
Eligibility changes and tenant is now eligible
Attribute
Resources/Org:
-eligibility verification/Providers, Mary's Place, KWA, DCHS
Tenant does not receive the financial help they need
Community org revisits past rejected applications for newly eligible
Receives no support
Stays in home, debt accruing
Eviction moratorium ends, is evicted with high debt
Does not know rights
Is intimidated (illegally) by landlord and moves out
Homeless and with debt on record
Attributes
Resources/Orgs:
-helps with barriers to renting/ Mary's Place
-access to housing/ Mary's Place, Associated Ministries of Tacoma-Pierce County, Lasa, King County Housing Authority
Attributes
Resources/ Orgs:
-legal assistance/ DCHS, Mi Centro
-member database / WLIHC
-affordable housing advocacy/ Mary's Place, 211, NLIHC
Is not aware of available programs
Community org reviews application
Landlord still unwilling to provide documents
Tenant works with community org to submit w/o landlord
Attribute
Resources/Orgs:
-search for documents/Mary's Place
-copies of documentation/ Landlord Solutions Inc.
Tenant does not apply
Landlord has 7 days to respond if notice sent by mail, 5 days if sent by email/text/phone
Attributes
Possible Resources/orgs:
-Legal assistance/ DCHS
Community org spends time converting docs to acceptable forms
Attributes
'Would Be Nice' Resources/Orgs:
-Documentation reformatting/OCR and machine learning
Receives support in starting application
Start here
Other priority bills
Utility payments
Utilities shut off
Community org holds funds as grantee of county/administrative unit
Payment to landlord sent
Tenant stays in housing, no rent increase for 6mo
Application approved
Inadequate funds
Payment covers full amount due, rent and utilities
Tenant needs to pay current and future rent
Job situation has changed and tenant now has income to support rental payments
Tenant still has job loss due to covid and cannot make future rent payments
Tenant has to decide how to proceed with insufficient income and rental payments due
Cannot be evicted for non-payment if there is eviction moratorium in place
Attribute
Resources/Orgs:
-small financial help/ Canary, GiveDirectly, UpTogether
-Income Tracking Software / Steady, Providers
-Affordable Housing/Lasa, Koz Development, HUD
Wants support
Knows of covid relief funds at federal level
Searches online
Asks landlord
Reaches out to community org
Landlord initiates application
Receives notice from landlord
Tenant decides whether/how to proceed with application
Awareness of rental assistance programs
Finds out that is still eligible for backrent
Tenant unsure of application/doesn't know how to apply
Attribute
Resources/Org:
-application assistance/KWA, King County Housing Authority, Associated Ministries of Tacoma-Pierce County
-Case workers/ DCHS, Mary's Place, Mi Centro, The Reach Center
How does landlord starting application get sent to tenant?
Community orgs follow up on incomplete applications submitted through portal
Tenant is eligible
Community org works with tenant to determine optimal payment structure (months of rent, utilities, combo of both)
New guidance: If think going to miss payment then eligible
Tenant can't see where their application is in line, or the status of the application
Application put in queue in county system, in priority based on date submitted - can be very long (multiple months) delay
Delay is too long; tenant moves out
May not know that still eligible for payment of backrent
Attribute
Resources/Orgs:
-cross-checking for eligibility/ Providers, Mary's Place, The Reach Center
-Application review services/Wizehive
-
Possible Resources/Org:
-Waitlist Management/ Haven Connect
-Applicant Tracking System/Landlord Solutions Inc.
'Would be nice' Resources/Orgs:
-Waitlist management with income/need prioritization
case manager reaches out
Landlord unresponsive for more than 7 days
Application can proceed with payment as direct to tenant
Application Processing
Payment processed and sent by community org
Attribute
Resources/Org:
-Funding management/GrantCare
-community orgs/ KWA, NLIHC, The Reach center, United Way of King County, Mary's Place
Payment sent to tenant
Landlord docs do not meet application format requirements
Tenant information complete
Landlord does not provide documents
Community org reaches out to landlord
Attributes
Resources/Orgs:
-Business license registrations / local governments
-Document management, Rent watch / Landlord Solutions(more of a long-term fix)
Possible Resources/ orgs:
-Legal assistance/ DCHS via Housing
Justice Project and KC Bar Association
Does not have necessary documentation
Worried about submitting private docs (i.e. tax info, SSC)
Decides to submit application without required documentation
Attribute
Resources/Orgs:
-identity verification software/ TransUnion, Haven Connect, Landlord Solutions, Providers
-rental history verification/ Mary's Place, TransUnion, Landlord Solutions Inc
'Would Be Nice' Resources/org:
-A number to call for documentation retrieval assistance/DCHS
-Secure public repository of documents with permissions/API Access
Doesn't know how to upload documents
Does not reach out for help/ is not in touch with community org for help
Does not complete application
Portal admin refers case to case manager
Case manager reaches out
Tenant engages with case manager and submits docs
Tenant does not respond
Case manager reaches out with different mode of communication
Tenant does not respond
Case manager reaches out with different mode of communication
Tenant does not respond
Case manager reaches out with notification of case closure
Can access application
Tenant takes no action; landlord cannot access rental assistance
Landlord initiates application
Landlord knows where to apply
Leaves without notice to landlord. Debt on record, bad record for future rental
Does not know that still eligible for paying backrent
Doesn't seek assistance
Negatively impacts future housing opportunities (hard to get a landlord to agree to rent)
Attribute
Resources/Org:
-can help w/ negative rental history/ Mary's Place
Attribute
Resources/Org:
-Participant databases / United Way of King County, CBOs
-Support for Service Providers / Housing Connector
'Would be nice' Resources/Orgs:
-If receiving government assistance, a notification of resources available to them when making a change of address notification
Uncooperative landlord
Community org. helps tenant apply for rental assistance even if moved out of unit
What legal help available? Do people access it?
Can landlord submit all application materials at this point or do they have to wait until tenant has finished application?
"Submitting" an application does not mean the application is complete, but it pushes the application into the portal system where administrators can then follow up on the incomplete application.
"Complete Application" means all required information from tenant and landlord are in the system for review.
Per Treasury guidance (10/21) still priority to have landlord cooperation and direct to landlord payment, so there will be efforts to engage a landlord to attempt to complete the landlord information and enable direct-to-landlord payment
Community org requests 200 application batch
Guidance has changed to allow 18 months total payments. Tenants previously approved for 12 mos may now be eligible for further assistance.
Payments can be for up to 18 months of assistance, but previously only 12 were allowed. People may be eligible for additional assistance beyond what was initially approved.
May be eligible for additional rental assistance IF guidance changes from Treasury
Elaborate: What happens to application if tenant moves out? Previously made ineligible, but currently would still be eligible.
Currently (10/21) no way for multi-unit landlords to submit a batch of applications. must be individual
Landlord is left with unpaid back-rent, and under current (10/21) guidance is not able to access rental assistance funds.
Landlord cannot evict for non-payment if eviction moratorium in place
Unclear which application portal to use
Tenant unaware of assistance options, does not apply and receives no support
Application Accessibility
Tenant starts but does not finish application
Tenant outcomes once application is approved
Tenant receives RA support but has ongoing inability to pay rent
Tenant experiences major job or income loss due to Covid
Tenant must decide how to limit expenses or increase income
Tenant pays rent, but not utilities
Eventually income is too limited
Tenant moves in with friends or family
Tenant finds new/additional source of income
Tenant can pay rent and utilities in current housing
Tenant moves to new housing closer to new job