Phone Calls

Honelako gehiago

RESPECT- ALISHA, ZACH, CHELSEY

Crystal Tiller‑k egina

alejandra Buritica Barco

MARIANA GIRALDO‑k egina

AU Library Home Page - Ideas

Jennifer Rempel‑k egina

BUSINESS PROTOCOL

Martha Patricia Zuñiga‑k egina

Phone Calls

Useful Phrases

I'll give her the message

How may I help you?

May I have your name, please?

Thanks for help! Bye!

Please ask Mary to call me back.

I'm calling about....

Is Mary there, please?

Help and Clarificarion

‘Would you mind spelling that for me please?‘

'Could you speak a little more slowly, please?'

'Could you repeat that, please?'

Modal Verbs

Would

May

Could

CAN

Phrasal verbs

speak up

call back

get through

ring on

pick up

ring up

Greetings

Good evening

Good afternoon

Good morning

Hello