Service Owner Impact Map

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COCA-COLA PRODUCTION

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SQS Plan

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WHO AM I - JOANNE NGUYEN

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Autonomy

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Show Stats

KPIs

WHAT - Deliverables

HOW - Impacts.

WHO - Main Actors who can make an impact in the Outcome. Who does this, Obstructs, Uses, is Impacted

WHY - Purpose. Main reasons to formalise this new Role

PROD Support

Handover Services (Support)

24x7 (???)

Patching (???)

REDUCE Prod Incidents

SERVICE OWNER

Decide Service ROADMAP

Release Plannnig Management

PLAN

Support other Channels

Avoid Bottlenecks

REDUCE Cycle Time

INCREASE Acountability

Access to Logs and Tools

Open Source Culture

Allocating TIME to Own

Autonomy to CHANGE (meeting Biz needs)

Everyone is LandLord

Sharing Responsabilities

INCREASE Quality

Standardisation

Standard RollOuts

REDUCE DownTime

Clarity on WHO to GO

To Be CONSULTED up front

Participate in all Planning Session (???)

BFS Channels / POs / CPOs

Service Developers

DESIGN or Validate DESIGNS

Decide WHICH Changes do we PUSH into PROD

Allowing PEOPLE to Move On

Keep Integrity of Service Container

Weekly Service Owner standup

Confirming CONTRACTS are Honoured

Feature Branching

Repository Strategy

Communicating Changes

Buddying with PO

To treat Service as a Product

Coordinate Multiple Teams