3 Strategy Options

Honelako gehiago

The Ritz Carlton Customer experience management

by Alessandro carozzi

Maintenance

by Wasana Wickramasinghe

3 Steps to Total Productivity

by Colin Robertson

IT Final Project- Samsung

by Sarmad Abdullah

3 Strategy Options

Small Coy Dev Strategy to exploit Competitive Adv

innovative

erect switching cost by personal service

build & defend market niches

constant search for new market segment

flexible, willing to change

respond quickly to cust need

Focus

Early success - drift away from core strategy - alienating cust, lost identity

hard to keep cost down

larger competitor enter market to erode it

Niche not large enough to have profit

e.g similar needs, specialised g & s, or knowledge

Identify Changing need of niche n dev skills to serve them

Diff among segments

Differentiation

focus on character of G & S, ignore important psychological factors

Overdiffertiating, over charging

Imitation/knock off from competitors

Diff. sth Cust not see Value

Diff sth not boost Performance/ lower Cost of Cust.

e.g. good service, special feature, comlete pdt line, instantaneous availability, pdt reliability, good quality

Special features of G & S that Customer Value

Cost Leadership

eliminate essential features in G & S

Not identify true Cost Driver

Impact on purchasing, distribution, overhead

Use cost adv over competitor

Cost sensitive customers