INS Workflow (simplified)

Honelako gehiago

SKAMMING-SCANNING

Hilda Alonzo‑k egina

Grievance Procedure

Martha Smith‑k egina

What is Production?

Aleena Asim‑k egina

Comportamiento del Consumidor

Harrison Rodriguez‑k egina

CW team to chase necessary docs & monitor fee savings

Pass to INS for 2nd Ref

Successful 2nd Ref

If DRO:

Experian process

INS apply for Experian report

INS to process paperwork

INS book call to discuss forms with client

Client is uncontactable

INS send forms to client / submit application as necessary

IST: Case transfer / closure process

Chase procedure - loss of contact

CW team to chase missing information

INS Workflow (simplified)

Passed to INS for 1st Ref

Successful 1st Ref

INS: Letter sent to client

Passed to SA if Options Letter required

Successful

Client to proceed with INS route

Client not proceeding with INS route

Case transfer / closure proceedure

Unsuccessful