INS Workflow (simplified)

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Logic Model for STAIRS

luonut Sheryl Craig

Grievance Procedure

luonut Martha Smith

relatives

luonut aime rodriguez

Inquiry

luonut Kathleen Rands

CW team to chase necessary docs & monitor fee savings

Pass to INS for 2nd Ref

Successful 2nd Ref

If DRO:

Experian process

INS apply for Experian report

INS to process paperwork

INS book call to discuss forms with client

Client is uncontactable

INS send forms to client / submit application as necessary

IST: Case transfer / closure process

Chase procedure - loss of contact

CW team to chase missing information

INS Workflow (simplified)

Passed to INS for 1st Ref

Successful 1st Ref

INS: Letter sent to client

Passed to SA if Options Letter required

Successful

Client to proceed with INS route

Client not proceeding with INS route

Case transfer / closure proceedure

Unsuccessful