Post-Implementation Review

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ISO 9000

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Section 3: Market Failures and Externalities

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Post-Implementation Review

Findings & Recommendations

Lessons Learned

what went well?

what went wrong?

how to avoid in the future?

why?

was the assessment realistic?

costs

timescales

deliverables

Further Development

additional benefits?

opportunities for further training and coaching?

maximize results

expected benefits achieved?

Costs & Benefits

improvements if project didn't deliver large return?

costs compared with the benefits achieved?

costs to operate the solution?

final costs?

Stakeholders' Satisfaction

how is client dissatisfaction addressed?

effects on the client or end user?

project sponsor satisfied?

end users' needs met?

Project Goals

end result compared with the original project plan

budget

time

quality

routine activities for project success?

necessary controls and systems in place, working properly?

skilled people in place?

users adequately trained and supported?

error rates low enough?

deliverables functioning as expected?

Gap Analysis

if there are gaps, how to close them?

deliverables delivered to an acceptable level of quality?

project results match the original objectives?