data collection

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Chapter 3 Notes

von Matt Quante

PARTS OF THE HOUSE

von Minerva Molina Calaforra

CLAWS

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Sample Mind Map

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source of comments

data collection

TopHotels

Tripadvisor

GR report

Guest Questionnaire

Comments

Summary report - titles

Scores report

Mystery Shopper

Grooming inspection

Room inspection

photos

report

Kitchen inspection

Summary Scores

Internal Activities review

Photos

reports

scores

Summary scores