Patient Process

✔️

This is the map diagram we have based the process off of

❌

Patient is interested in Primary Care with DTY.

Patient answers questions/fills out forms, submits photos if necessary, and notes they are interested in Primary Care with DTY.

DTY Doctor determines course of care and plans future visits.

DTY Doctor follows up and stays in touch with patient and/or patient family.

Video Process

Designs

Blueprint (old)

New

video link: https://www.dropbox.com/home/Video/Patient%20Care%20Map?preview=Sequence+01_1.mp4

Subtopic

Metro Map

Dr.B believes that the design doesn't communicate well to the viewer. In addition, the index doesn't help. While I do believe this is a simple design I will scratch it and try it diffierently.

Collateral (inspiration)

Digital

" " Map

Youtube Video Style

Interactive/Zoom

Print

IDEAS

Road To Recovery "map"

Webmap

FOLLOW UP

DOCTORS ASSESSES PATIENT INFO AND DETERMINES METHOD OF CARE

Specialist referral

Housecall

Prescription: Pickup / CaryRX (deliver)

Phone consult

SUBMIT REASON FOR MEDICAL ATTENTION

MAP 2.5

RECOVERED

P

E

T

S

DOCTOR FOLLOW UP

PATIENT CARE

Appoint to nearest pharmacy / CaryRX Delivery

Housecall is needed

Schedule appointment with specialist for patient

Phone Consultation

PATIENT / DOCTOR ASSESSMENT

Clarification of patient concern/determine service of care

DOCTOR RESPONDS ACCORDINGLY

- (Get Dr.B info on this)

SUBMIT REASON FOR MEDICAL ATTENTION

- Filling out documents/Answering questions - Submitting Photos

CALL / BOOK DTY

- Phone call - Going online - Visit the App

"I need surgery, a referral, a test"

"I have a chronic health concern"

"I am sick, hurt, not feeling well"

MAP 2

MAP 1

Patient is seeking a Doctor

RSPE

Review of Patient Care Map:

Meeting Notes on 12/13/2017

Employee --> Employer (health concern)

• We're offering our map is to save this problem
• Make an easier way to understand the process

(The services we provide are the solution to the Employee/Employer health concern)

Collateral to create:

Static design (print purposes)

Animation/Interactive (digital purposes)

Once this is completed, we will do the build for employees.

Hannah:

Big graphic. Shows them the different branches of the care process. Viewer can click on certain sectors and the branch zooms in and shows the information. (prezi navigation style) Good for digital.

Khaleed:

YT Video editing style. Dr.B speaking and certain things will pop up when he mentions certain words. Good for digital.

Dr.Brown

(Graph from patient document.) Good for print.

"I need a prescription filled"

Patient answers questions/fills out forms, submits photos if necessary, and notes that they need a prescription filled.

Patient uploads pictures of previous script (if applicable).

If a house call is needed, DTY Doctor schedules house call with patient.

DTY Doctor visits patient, writes the script, fills it if necessary or requests the services of CaryRx to deliver the medication if possible.

DTY Doctor decides if a house call is necessary, if not, they fill the script over the phone.

"I need a referral/surgery/tests"

Patient answers questions/fills out forms, submits photos if necessary, and notes that they are seeking referrals, surgery, or tests.

DTY Doctor schedules a meeting to assess patient and determine who to refer them to.

"I have chronic health concerns"

Patient is interested in referrals.

Patient answers questions/fills out forms, submits photos if necessary, and notes that they are seeking referrals for chronic health concerns.

DTY Doctor schedules a meeting to assess patient and learn of chronic health concerns.

"I am currently sick or hurt"

Out of town/away from Primary Care

If the issue can be resolved over the phone, the DTY Doctor will complete a phone consult.

Urgent Medical Issue

Patient calls or books with DTY online.

Answers questions/fills out forms, submits photos if necessary.

DTY Doctor assesses if a house call is needed (triage).

If no, DTY Doctor will refer preferred local hospital.

If yes, the DTY Doctor schedules a house call.

DTY Doctor assesses and treats the patient on site.

DTY Doctor follows up with patient to ensure resolution.