concierge

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Julio Avila‑k egina

Gamification Map

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concierge

tasks of the concierge

point of information and services to guests

meet guests requests

need and reason

reduce the work load of front desk guest services

add peronalised touch to guest services

skills

ready to serve

social

knowledgable

benefit to hotel

market differentiation as top property

upgrade hotel image

elevate property value