concierge

Honelako gehiago

Kindergarten Math

Anita Balli‑k egina

THE GUEST CYCLE

Alessia Ricciardi‑k egina

Roman Law

Beverley Addison‑k egina

K&K sem 1 2015

Pam Abalo‑k egina

concierge

tasks of the concierge

point of information and services to guests

meet guests requests

need and reason

reduce the work load of front desk guest services

add peronalised touch to guest services

skills

ready to serve

social

knowledgable

benefit to hotel

market differentiation as top property

upgrade hotel image

elevate property value