concierge

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TV Ch. 27 Change Our Ways 2nd Show 1.6.18

Szerző: Nancy Glock-Grueneich

Career Plan

Szerző: Christina Wilson

Topic: Internet Cafe

Szerző: Andrew Boston

Free education online

Szerző: Lady Gray

concierge

tasks of the concierge

point of information and services to guests

meet guests requests

need and reason

reduce the work load of front desk guest services

add peronalised touch to guest services

skills

ready to serve

social

knowledgable

benefit to hotel

market differentiation as top property

upgrade hotel image

elevate property value