Prezioak Saioa hasi Izena eman

Kategoriak: Guztiak - standards - equipment - training - philosophy

arabera Emilio VARGAS 5 years ago

248

Quality Product + Quality Service = Happy Guest + Happy Owner

Quality Product + Quality Service = Happy Guest + Happy Owner

Honelako gehiago

SQS Plan

SQS Plan

Curtis Highet‑k egina

Quidditch game

Quidditch game

Bonneville Florentine‑k egina

hypnosis

hypnosis

Steve Adams‑k egina

Service Desk

Service Desk

wh tang‑k egina

Quality Product + Quality Service = Happy Guest + Happy Owner

Do we need to Train OR...?

6. Provide good equipment, parts

5. Ameliorate SOPs and Audits

4. Enhance Management Leadership

3. Enrich Philosophy and Policies

2. Upgrade HR selection

1. Improve Task & Standards

Hotel Philosophy defined?

3. Hotel Concept? DeLuxe, Economy_ yes _no

2. Hotel Vision, exists & available? yes no

1. Hotel Mission, exists & available? yes no

Market Segments correct?

4. Convention? yes no

3. Government ? yes no

2. Leisure? yes no

1. Corporate? yes no

Equipment, Parts & Supplies,

3. All above in good condition ? yes no

2. Supplies and Parts available? yes no

1. Equipment, tools complete? yes no

Quality Audits on time?

3. On Line Comments? yes no

2. Back of The house? yes no

1. Front of The house? yes no

Hotel Standards Implemented?

9. GM Quality,Standards,5R,5S, Security, Social Responsibility, Environmental Sustainabilty?_ yes__no

8. Maintenance&Repair? yes no

7. Human Resources&Development? yes no

6. Front Desk&Reservations? yes no

5. Marketing&Sales? yes no

4. Finance&Accounting? yes no

3. Enterntainment&Animation?_yes__no

2. Food&Beverage, yes no

1. Rooms&Laundry, Public Areas?_yes _no