Árképzés Bejelentkezés Regisztráció

Kategóriák: Minden - standards - equipment - training - philosophy

a Emilio VARGAS 5 éve

252

Quality Product + Quality Service = Happy Guest + Happy Owner

Quality Product + Quality Service = Happy Guest + Happy Owner

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HaRoPa Scanner

HaRoPa Scanner

Szerző: Peter Fox

Draft RJ 2

Draft RJ 2

Szerző: Gillian Dickinson

Summary of Newspaper Article

Summary of Newspaper Article

Szerző: Seema Kharab

The Ritz Carlton Customer experience management

The Ritz Carlton Customer experience management

Szerző: Alessandro carozzi

Quality Product + Quality Service = Happy Guest + Happy Owner

Do we need to Train OR...?

6. Provide good equipment, parts

5. Ameliorate SOPs and Audits

4. Enhance Management Leadership

3. Enrich Philosophy and Policies

2. Upgrade HR selection

1. Improve Task & Standards

Hotel Philosophy defined?

3. Hotel Concept? DeLuxe, Economy_ yes _no

2. Hotel Vision, exists & available? yes no

1. Hotel Mission, exists & available? yes no

Market Segments correct?

4. Convention? yes no

3. Government ? yes no

2. Leisure? yes no

1. Corporate? yes no

Equipment, Parts & Supplies,

3. All above in good condition ? yes no

2. Supplies and Parts available? yes no

1. Equipment, tools complete? yes no

Quality Audits on time?

3. On Line Comments? yes no

2. Back of The house? yes no

1. Front of The house? yes no

Hotel Standards Implemented?

9. GM Quality,Standards,5R,5S, Security, Social Responsibility, Environmental Sustainabilty?_ yes__no

8. Maintenance&Repair? yes no

7. Human Resources&Development? yes no

6. Front Desk&Reservations? yes no

5. Marketing&Sales? yes no

4. Finance&Accounting? yes no

3. Enterntainment&Animation?_yes__no

2. Food&Beverage, yes no

1. Rooms&Laundry, Public Areas?_yes _no