Chapter 1

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Greek mythology

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Heineken Operations

luonut Francesca Meucci

Language Concept Map

luonut Marie Bontadelli

MARK MALLOCH BROWN

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Knowledge Management (KM)

Benifit

individual

IBM fellow program

team

xerox corporation

organization

innovative strategy, improved internal, competitive advantage

society

knowledgeable society via collaboration

Data,Info,Knowledge,Wishdom,Truth

truth

wisdom

knowledge

process of translating

types; 95% (tacit) and 5%(explicit)

information

meaningful data put together

data

discrete and meaningless facts, particulars about something

Need for knowledge management

availability of knowledge

depend on knowledge owners, knowledge acquisition, depends on the time availability

Hinders business operation

too much private information, loosing competitive advantage

KM Defination

Learning process of sharing human knowledge to enhance intellectual capital and performance