Do & Don't

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VTTC/23102012

luonut phan viet duc

About Me Map

luonut Bethany Nickerson

oil

luonut Paola Gutierrez

THE MARKETING MIX

luonut Maria bascar

Situation

3. Food taste not comply with the menu.

Do : Sorry sir, we would like to offer a free drink or appetizer. Hope you will come again next time.

2. Placing order wrongly.

Do: Sorry sir, we would made you the compensation. Hope you come again next time.

1. Payment of credit cards couldn't be processed.

Subtopic

Do: Sorry sir, the processing system has some problems. Would you mind to paid in cash?

6. The food was taken long time to serve.

Do:I'm so sorry, is there anything I can bring you in the meantime like some bread or an appetizer?

5. Customers bring their pets to the restaurant.

Do:It's okay sir but try not let your pets lay where servers and customers walk. Thank you.

4. Customer complain the price of food is expensive.

Do: Sorry sir, I know it can be a shock at first butt here are a few reasons our food is more expensive.