ENGLISH PROYECT

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Natural Disasters-Unit of work

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Social Interaction

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Research Process (Kuhlthau)

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CX inside Zara stores

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Examples

Netflix's Bandersnatch

Facebook and the US Government

Could be used by

For

Bad

Indirect control of your decisions

Invasion of privacy

Social Control

Espionage

Good

Suggestions according to your preferences

Find your friends online

Connect your social networks

Your own friends

Huge companies

Other Networks

Governments

USERS

Information

Searching story

Friends

Family

Passwords

Usernames

Names

LIBRARY AND INFORMATION SCIENCE

Laura Cobos

Data Analysis

Enterprises

Social Media

Twitter

Instagram

Facebook