Extraordinary Ideas to Improve STC

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ITIL4

luonut George Michailidis

Computing for Humans

luonut Dénes Harmath

Presentacion personal

luonut Jorge Bravo

The Management Environment

luonut Ethan Kwan

Extraordinary Ideas to Improve STC - OOTB Thinking!

Main topic

AM Focused Q&A around Personal Development

AMs can help eachother and share their best practices

What is the best way that you handle your stress?

What are you doing to improve yourself?

Townhall setting; can hand out prizes for best idea; maybe voted for by peers

Motivational Videos

Weekly; monthly; perhaps at townhall?

AM Focused Training Classes

AMs need to be continuing their development

Quality of Work

Negotiating

Technology

Queue Management

Ease of navigating systems

Instruction Sheets

Stress Management

GM Focused Development Training

GMs responsible for researching 1 self development topic each

Share findings with peers at appropriate meetings

Focus on Opportunity AMs

GMs need to be improving their bottom line to enhance the site

In GM meetings, 1 AM per week brought by GM on rotating basis