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ADVOCACY

luonut Jen Cousins

Phonetics: study of perception and production of speech sounds

luonut Michaela Diaz

Group B: Case 13, China's Home Improvement Market

luonut Eric Delacruz

Quantifying the Dynamic Effects of Service Recovery on Customer Satisfaction

luonut Laura Quiroga

Foundations

Main topic

Reasons

Economic

Indirect cost

Direct cost

legal (Social)

Civil law

Criminal law

moral

Statestics

Community expectations

The role of national & international bodies

insurance companies

ISO

Scope & Nature

Barriers to good standards

Competing & conflicting demands

Complexity

Behavioral Issues

Multi-disciplinary nature