Unique shopping experience

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Example of an empathy map - Allison

luonut Mindomo Team

Apple Customer Experience - Marcel Lepage - Customer Experience Management

luonut Marcel Lepage

Amusement

luonut Kavin Suresh

Retail Shop

luonut Miss Iryannie Bte Zulkifli N/A

Unique shopping experience

The store was different

Everything was in a different place

There were no attendants to help you

Everyone was acting the same

Everyone was walking slowly

Everyone was wearing black

None of the departments were opened

The bakery was closed

The deli was closed

The store was very quiet

Nobody was talking

No music was playing