Unique shopping experience

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Mind Map IBM CX

luonut Cesar Hoyos

Online Shopping

luonut Dennis Wong

UX Design

luonut Balazs Michnay

Chapter 1

luonut Karen Li

Unique shopping experience

The store was different

Everything was in a different place

There were no attendants to help you

Everyone was acting the same

Everyone was walking slowly

Everyone was wearing black

None of the departments were opened

The bakery was closed

The deli was closed

The store was very quiet

Nobody was talking

No music was playing