What service should we provide?

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Lesson 1: What is a digital footprint?

luonut Summer Ly

Layered Application

luonut Daniel Sima

CX inside Zara stores

luonut Maria Ines Vaccari

Dropbox

luonut Dussadee Leesan

What service should we provide?

Tools and languages e,g, Python, R

Geographic analysis

Centralised reporting building vs de-centralised

Resilience and support

Work balance across areas

Training to use BI tools

Analysis Root cause

Fishbone to align with Trust

Training for the team

Survey colleagues using MS forms

How much decision making is supported by BI team

How much do you use the results from PBI

How many reports form power BI

Usage questions

Who should we ask

Ops Management

SLT

External Partner engagement

NHS Digital Exemplars

Commercial partners (e.g. ORH)

Commissioners

Other Ambulance trusts

Head space

Team Training and Dev

Proactive reporting

Service Improvements

Continually de-prioritised work

Data collection

New data sources

ONS / OS / public health

Ambulance Data Set

DATIX

Request Goverance and pipeline

Forecast and planning

Embedded live risk prediction / decision making e.g. highest risk in stack

Subtopic

What if scenario modelling

Forecast demand /performance / workforce reqs

Expanding trust outreach beyond Ops

Alex's list

list of departments