Getfi Inbound Call Centre

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Introduction to our classroom! Rules and other fun stuff for Mr. Giraldi's 4/5 online classroom!

von Mark Giraldi - Cashmere Avenue PS (1260)

OBM247 (CHAPTER 3): MANAGING CURRENT RECORD

von Khairul Anwar Bin Khairuddin 3R

OSS for office administration

von Boonlert Aroonpiboon

singapore's SWOT

von Yuefei Wu

Monthly Briefing 20-30 mins

Target, Monthly Result, Improvement

Personal

Agent

Work Schedule

Shrinkage

Part time

Overtime

Off day

Consecutive off day

Alternate off day

Working Shift

1 Shift

Normal Shift 10am-7pm

2 shift

Noon Shift 1pm-10pm

Morning Shift 8am-5pm

3 shift

Day Shift 7am-4pm

Swing Shift 2pm-11pm

Night Shift 11pm-8am

Type

General

Situation

Language

English

Malay

Chinese

Getfi Inbound Call Centre

Software

Management

Training/ Briefing

Weekly Briefing 10-20mins

Target Review Weekly Result

Daily Briefing 5-10 mins

New info update

Training Before start answer call

System

Soft Skill

Product Knowledge

Call Report

I.C.E Agent Contact Information

ACD Activity Report

Agent Performance Report

Monthly Inbound Report

Frontline

Email Template

Call Script

FAQ

physical

Phone + Line

Headset

Shared

Internet

Lan Cable

分支主題

Wireless

Computer

Employee

Supervisor

Trainer