Getfi Inbound Call Centre

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Monthly Briefing 20-30 mins

Target, Monthly Result, Improvement

Personal

Agent

Work Schedule

Shrinkage

Part time

Overtime

Off day

Consecutive off day

Alternate off day

Working Shift

1 Shift

Normal Shift 10am-7pm

2 shift

Noon Shift 1pm-10pm

Morning Shift 8am-5pm

3 shift

Day Shift 7am-4pm

Swing Shift 2pm-11pm

Night Shift 11pm-8am

Type

General

Situation

Language

English

Malay

Chinese

Getfi Inbound Call Centre

Software

Management

Training/ Briefing

Weekly Briefing 10-20mins

Target Review Weekly Result

Daily Briefing 5-10 mins

New info update

Training Before start answer call

System

Soft Skill

Product Knowledge

Call Report

I.C.E Agent Contact Information

ACD Activity Report

Agent Performance Report

Monthly Inbound Report

Frontline

Email Template

Call Script

FAQ

physical

Phone + Line

Headset

Shared

Internet

Lan Cable

分支主題

Wireless

Computer

Employee

Supervisor

Trainer