Central topic

Honelako gehiago

ENST 240 Environment and Society

Jay Roberts‑k egina

COMPARATIVE/SUPERLATIVE

Hilda Alonzo‑k egina

Quality Management

Hend Khalid‑k egina

Online Shopping

Dennis Wong‑k egina

What is my goal? what is Starbucks goal?

money

customer service

checks/balances

SYSTEMS

define a system?

in development

needed

existing

IF...THEN?..

Store Issues

PARTNER

Problem Partners?

what's the issue? training/coaching? can it be resolved?

Ownership

Management Presence/Leadership

Time & Attendance

CUSTOMER

Playbook

Quality

QASA/Cleanliness

Speed of Service

BUSINESS

Cash Handling

Inventory Management

Coffee

rotation/keeping bean wall stocked

Clover/In-store use

Milk

ordering

waste

Sales

losers

winners