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Kategoriak: All - business - partner - systems - inventory

arabera Bill Dennehy 10 years ago

377

Central topic

The text focuses on various aspects of Starbucks' operational goals and the systems in place to achieve them. Customer service and quality are highlighted as key priorities, with an emphasis on maintaining cleanliness and speed of service.

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What is my goal? what is Starbucks goal?

money

customer service

checks/balances

SYSTEMS

define a system?

in development

needed

existing

IF...THEN?..

Store Issues

PARTNER

Problem Partners?

what's the issue? training/coaching? can it be resolved?

Ownership

Management Presence/Leadership

Time & Attendance

CUSTOMER

Playbook

Quality

QASA/Cleanliness

Speed of Service

BUSINESS

Cash Handling

Inventory Management

Coffee

rotation/keeping bean wall stocked

Clover/In-store use

Milk

ordering

waste

Sales

losers

winners