Central topic

Mere som dette

Total Quality Management

af Gil Junqueira

Gucci

af Chau Nguyen

CX KRUG CHAMPAGNE

af ALEJANDRO URRUZUNO

Particle Playground

af Mike Ton

What is my goal? what is Starbucks goal?

money

customer service

checks/balances

SYSTEMS

define a system?

in development

needed

existing

IF...THEN?..

Store Issues

PARTNER

Problem Partners?

what's the issue? training/coaching? can it be resolved?

Ownership

Management Presence/Leadership

Time & Attendance

CUSTOMER

Playbook

Quality

QASA/Cleanliness

Speed of Service

BUSINESS

Cash Handling

Inventory Management

Coffee

rotation/keeping bean wall stocked

Clover/In-store use

Milk

ordering

waste

Sales

losers

winners