Central topic

Még több ilyen

Starbucks

Szerző: Ayuna Asalkhanova

SOFTWARE QUALITY METRICS

Szerző: mkti 2012

Quality Management

Szerző: Hend Khalid

MODEL OF SERVICE DELIVERY

Szerző: Marinette Barbero

What is my goal? what is Starbucks goal?

money

customer service

checks/balances

SYSTEMS

define a system?

in development

needed

existing

IF...THEN?..

Store Issues

PARTNER

Problem Partners?

what's the issue? training/coaching? can it be resolved?

Ownership

Management Presence/Leadership

Time & Attendance

CUSTOMER

Playbook

Quality

QASA/Cleanliness

Speed of Service

BUSINESS

Cash Handling

Inventory Management

Coffee

rotation/keeping bean wall stocked

Clover/In-store use

Milk

ordering

waste

Sales

losers

winners