Central topic

Ver más

Hofstede's Dimensions Applied to Sri Lanka

por Reenuyaa Gunasekaran - Rick Hansen SS (2542)

MODEL OF SERVICE DELIVERY

por Marinette Barbero

Operations management in Alibaba

por Galina Misnik

Walmart

por rachele capobianco

What is my goal? what is Starbucks goal?

money

customer service

checks/balances

SYSTEMS

define a system?

in development

needed

existing

IF...THEN?..

Store Issues

PARTNER

Problem Partners?

what's the issue? training/coaching? can it be resolved?

Ownership

Management Presence/Leadership

Time & Attendance

CUSTOMER

Playbook

Quality

QASA/Cleanliness

Speed of Service

BUSINESS

Cash Handling

Inventory Management

Coffee

rotation/keeping bean wall stocked

Clover/In-store use

Milk

ordering

waste

Sales

losers

winners