TcX - Supporting Teams

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Lean Tools Kit IE MIM September 2018

luonut Felipe Quintana

Education

luonut Кононков Артём

OutilsPourSupportNumerique

luonut Eric Madec

Topic Sentence + Controlling Idea

luonut Kathleen Becker

Supporting Teams

CAAs

LCS

Crawford, Mark

Subramani, Bala

Hari Karunkaran

SMEs

ECAD

Finkelstine, Joe - Product Owner

Schindler, Tom

Nair, Rajesh Raghunandan

Teixeira Pereira, Albino

Deshazer, Brian - Presales

Start Package Scoping

Leins, John - Principal Architect (Global LCS)

Pawar, Nikhil - Services

Sivaraj, Manokaran - Services

Procurement Team

Sysops

Ahmed Khan, Mazher

SaaSops

Sharma, Amit - Architect

Gawande, Deepali - Architect

Ahmed Khan, Mazher - DM

Chaugule, Ravindra - DM

Teamcenter X Customer Success Plan

Teamcenter X

Support

Value Generation

Goal and Objective Call

Subtopic

Teamcenter X Setup

Intro to new Tool

Send info to current product Ownership?

"Intro to Teamcenter X" Call

Send link to Trial

Onboarding and Addoption best practice

Reduce frustration

Shorten the time to value generated

Why did I buy?

Get going (How to deploy)

Make sense of what they bought