par john leiton Il y a 2 années
233
Plus de détails
par Rosario López
par VALERIA HERNÁNDEZ LINA
par UNIVERSIDAD SERGIO ARBOLEDA
par Eliza Soto:3
What is the end result a user wants to achieve?
This includes both external and internal influences.
What actually matters to a user? How do they feel in the current situation?
What gets in the way of the user for a positive overall experience?
What are the actual tasks or actions a user is trying to complete?
What are they trying to resolve?