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Heineken Operations

par Francesca Meucci

Organizational Behavior

par Radwan Hussein

Operating System - OS

par Jesus Anelio Reyes Azuero

The Domestic Division of Labour

par Abi Smith

motivating subordinates,direction and resolving

monitoring,comparing and correcting work

Controling

MANAGEMENT SKILL

People skill

Ability to work with, understand, mentor and motivate other

Conceptual skills

Ability to coordinate all of the organization interesting and activities

Understand the whole organization

Understand abstract ideas

Technical skills

Tools, procedures and techniques of a specialize field

Communication skill

Ability to get your ideas across cleary and effective

team work

Decision making skills

Ability to select alternative to solve problem

SPORT MANAGEMENT RESPONSIBILITY

Sport Managers Resources

Information resources

Performance

Physical resources

Finance resources

Human resources

Introduction in sport management

MANAGEMENT ROLES

Decision roles

Entrepeneur , negotiator , resource allocator

Information roles

Monitor , disemninator , spokesperson

Interpesonal roles

Figurehead , leader , liaison

MANAGERIAL LEVELS

First- line managers

Technical skill

Middle managers

Human skill

Top managers

conceptual skill

MANAGERS

Someone who coordinates and oversea the work of other people so that organization goals can be accomplished

MEASURING MANAGERIAL PERFORMANCE

Performance effcieny

Defined as the ability

Performance affective

Defined as choosing the right goal

MANAGEMENT PROCESS

Landing

Organizing

arranging and structuring work

Planning

process of setting objective and determining

TOTAL QUALITY MANAGEMENT

Method

Technology

materials

Employed

Top management commitment

DEFINITION

focus on costumer to improve product and value

MANAGEMENT