11: FUTURE CHALLENGES FOR KM

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11: FUTURE CHALLENGES FOR KM

A Postmodern KM?

practices and lessons learned

Avoid weak incentives

Develop local content in local languages

Network

Promote knowledge sharing

Improve access to information and knowledge

focus on “discontinuous” and “fusion” innovation

fosters human intelligence and interaction rather than trying to replace them

KM Research Issues

empirical research in the corporate knowledge management world is limited

KM technologies

whether KM is an emerging discipline or just a new label for Information Management

the role of social and cognitive factors in knowledge codification

The Politics of Organizational Context and Culture

How to Provide Incentives for Knowledge Sharing

efforts to encourage knowledge sharing

Develop leaders and role models

Encourage, support, and sustain communities

Reorganize for sharing

Vary motivations by providing different types of incentives at different levels

Develop trust

Hire people who are willing to encourage knowledge sharing

Incentives

Coercive incentives

Moral incentives

Remunerative incentives

Shift to Knowledge-Based Assets

Types of dimensions

Process Focus

Human Focus

Customer Focus

Financial Focus

Types of intellectual capital

Customer capital

Organizational capital

Human capital

Cost

Costs of applying internalized knowledge

Absorption costs

Diffusion costs

Abstraction costs

Codification costs

data processing and data transmission costs.

Political Issues Regarding Access

none of the search engines individually indexed more than 16% of the total indexable content of the Web

they systematically exclude certain sites and certain types of sites in favor of others

information overload issue