Solution Management 2011b

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The Ritz Carlton Customer experience management

Szerző: Alessandro carozzi

DIGITAL LEARNING

Szerző: mg licandro

SS 5 Themes of Geography Research Paper

Szerző: Graham Lynch

OBJECT ORIENTED PROGRAMMING

Szerző: kavi nah

Solution Management / Deployment Team 2011

Support of RS Subs

"Special support" of "premium customers" (e.g. Siemens Corporate)

Siemens Feature Request status review

Meetings on Roadmap and new solutions

User Groups

Requirements Analysis (could be part of Roll-In)

GUI Translation Requests

Requirements reviews for new prospects and discussion of potential solutions

Customer specific development requests

Answering questions of all kind (Projects queue, Project Point)

(Pre-)Sales for New / Old solutions

Internal IT projects

SAP installations

Demo and Training System setup / maintenance

Internal communication and

Maintenance and corrections (currently 24 ? systems)

Technical documentation

Flash Demo Kit's (just started)

GUI Translation

Training Material and performing internal trainings

User-Exit Training

Configuration Training

(Pre-)Sales Training

User Training

Documentation

Readme files / Release Notes

Configuration Guides

User Guides

Release PPT and New Release Introduction

Feature lists for new / existing releases

Sharepoint maintenance

Creation of (Pre-)Sales Material

Support Marketing Department

Trigger and Input for Product Fact Sheet

Concise process descriptions

Create Value Vision Prompter for our solutions

Lab Material

Future of our SAP Solutions

Solution PPT

Deployment

Presales

Information to the organistation

Regular information to the customer base

Updated sales material, documentation and training offerings

New release presentations

Implementation

Customer specific processes

Running / supporting pilot projects

Support of first customer implementations

Customer workshops

Solution Experts for special implementations

Generic solution descriptions

SAP Certification process (SAP Add-On, Web Application) togerther with R&D

Interaction with R&D and Support

QA support

User Interface Review / Design

"Sign-Off" for Features developed in a release

Driving development team (sprint planning...)

Contact for developers during feature implementation

Set Due Date for corrections (weekly)

Bug vs Feature (weekly)

Release Planning

Specifications

Release Details

External Communication

Release and Sprint Planning

Release Plan (Target audience)

Solution design for new solutions

Roadmap

Product Ownership

Business solution package

Demo-System

Demosystem Test

Defining Demo Scenarios / Demo Guidelines

Specifications and Use Cases

Release planning

Roll-In

Workshops for pilot projects of potential new solutions (e.g. PD Master Data, Contract Management...)

Customer visits (mainly Germany, France, US, Australia)

Fairs (SAPPHIRE...), Seminars (IQPC)

User Groups (mainly Germany, France, Australia)