a Wan NurSyahierah 4 éve
913
THE UNDERSTANDING OF CULTURAL DIVERSITY ISSUES
THE UNDERSTANDING OF CULTURAL DIVERSITY ISSUES
MAIZATUL AKMA BINTI MOHD NAWI (29DH18F2048) NUR FATIN AMIRA BINTI RUSHDAN (29DHF18F2008) WAN NURSYAHIERAH BINTI WAN MOHD RAFIKAN (29DHF18F2018)
OTHER ISSUES IN CULTURAL DIVERSITY
Physical and/or mental
disabilities & limitations
Barriers to meeting daily needs and to social life
Treated unfavorably due to their physical or mental disability
RELIGION
Influences work perceptions and behavior
Treated unfairly because of their religious beliefs
GENDER
Gender stereotypes
Gender equality
CULTURAL
Have unjust biases towards people of different races, cultures or ethnicities.
Prejudice should not be tolerated in the workplace
AGE
Triggered "cliques" and separation of the company as a unit
Difficulties to establish teamwork
ELEMENTS OF INTERCULTURAL COMPETENCIES
ATTITUDES
Discovery
Curiosity
Respect
SKILLS
Critical thinking
Analysing, interpreting and relating
Listening and evaluating
KNOWLEDGE
Sociolinguistic knowledge
Awareness of other cultures
Cultural self-awareness
STYLE OF COMMUNICATION
Steadiness
Compliance
Influence
Dominance
CULTURE DIFFERENT
Attitude towards conflict
Communication styles
Approaches to knowing
IMPACT OF CULTURAL DIVERSITY IN HOSPITALITY
Perception for people (can adapt to the culture and audience members)
Culture (Knowledge of various cultures)
Language (verbal or non verbal)
CROSS-CULTURAL ISSUE IN GLOBAL COMMUNICATION
IN GLOBAL COMMUNICATION
CROSS CULTURAL IN COMMUNICATION
