10: THE KM TEAM

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10: THE KM TEAM

KM Roles and Responsibilities within Organizations

Functioning as government KM policy analysts

Acting as organizational information and KM policy analysts

Serving as knowledge journalists

Designing and producing information services and products

Maintaining customer relations for information systems/technology

Providing competitive intelligence

Serving as information agencies

Training

Subtopic

Managing information resources

Managing information systems

Designing information systems

The KM Profession

shared with key stakeholders for all KM projects

KM Code of Ethics should be formulated

practiced in an ethical fashion

an emerging profession

Major Categories of KM Roles

Senior Management Roles

Chief Knowledge Officer/Chief Learning Officer

CLO INITIATIVES

Contemporary Initiatives

Culture Maintenance

. Cultural Transformation

CKO GOALS

Avoid knowledge loss and leakage after organizational restructuring

Improve innovation and the commercialization of ideas.

Repeat successes and share best practices

Exploit intangible assets

Maximize the returns on KM investment in knowledge—people,processes, and intellectual capital.

RESPONSIBILITY

Handling knowledge management operations

Managing knowledge management staff

Influencing change in the organization

Formulating knowledge management strategy