TQM

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Front Office

Robert van Rijnにより

WHO AM I - JOANNE NGUYEN

Nguyen Joanneにより

OM at Ferrari

Matteo Polliにより

Fanta

Sahota Armanにより

TQM

Japanese model of TQM

Miryokuteki

Kansei

Atarimae Hinshitsu

Kaizen

“Six Sigma”

Focuses on quality

Improvemnt of manufacuring process

“Lean manufacturing”

Long-term relationship

Flexibility

Continuous improvement

Quality of work

Pull procesing

“Quality assurance”

Redesign of the production procrss

Declining of causes of failures

Origin of TQM

Teaching of how to develop design/quality/testing/sales

Created in the USA in order to improve production