Change in Service

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Chapter Supplement: Process Mapping and Analysis

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Change in Service

Project Manager/Account Manager

1. Notify Department Head

Sales

2. Does sales need to do anything to notify anyone about commission?

NO -

1. Notifies Dept Head of Product/service that is changing

Billing

If email comes in from Dept Head then do the following:

2. Notifiy Dept Head that sent the change that everything has been completed

1. Make Changes to SO

If call/email from client comes into Tina/Holly send email to Dept Head

Department Head

4. If client is MS or BP, email Account Manager

3. Emails Tina/Holly with all info they'll need

2. Makes the following changes to Netsuite:

Updates Product List Tab

Update Recurring Billing Tab - MAKE INACTIVE with Note

Update Project with info

1. Emails PM/AM of product service change