Kategorier: Alla - communications - management - strategies - compensation

av Felipe Murcia för 5 årar sedan

266

SERVICE RECOVERY

Addressing service failures effectively is crucial for maintaining customer satisfaction. Companies must monitor when to implement rescue initiatives and offer compensation to rectify issues.

SERVICE RECOVERY

SERVICE RECOVERY

Very satisfied

Very unsatisfied

Data and Measure

Customer satisfaction level

Data configuration

Management

Customer expectations

Quantify how much money the company must spend to fully recover customer satisfaction losses

There are always failures in services

Check when to take rescue initiatives

Cognitive answers

Dynamic Effects

Affective answers

Long decay

Short decay

Rescue Strategies

Sorry for the failures

Communications

Compensation

Improve quality

Mindomo

Om Mindomo
Hjälp
Kontakta oss
Prissättning
Public Tankekartor Galleri
Tankekarta Mal – Mindomo galleri

Mer Info

Blogg
Användarvillkor
Sekretess Policy
Security
Accessibility
Security Policy

Vanliga frågor

Vad är en tankekarta?
Skapa en tankekarta online
Tankekarta Exempel – Populära Mindmaps
Vad är en konceptkarta?
Koncept Map Maker